FAQs


Information on Returns and other policies can be found - here -

Why only wool?

Personally we love all yarn and fibre here at Ovis yarns! My stash is full of kidsilk, mohair and alpaca blends. However our aim at Ovis yarns is to showcase and promote the wonderfully variety of wool available from British sheep flocks and woollen mills. Occasionally an OOAK base may contain a mix of different fibres from different species, but our rule is at least 50% of the yarn/fibre must be wool, and everything must be produced and sourced from the UK.

Why no Merino?

We do not stock Merino bases as Merino reared in the UK is extremely rare (to our knowledge there are only a few flocks in Devon) Merino wools that are classed as British have come from the Falklands Islands. While we have no issue with the classification, as we wish as a business to support farmers based in the British Isles, this is our current focus. 

When is the store updated?

We aim to update the online store at least once a month (sometimes more, commitments permitting) and we send out our Newsletter once a month before the update to let you know, sign up -here- Updates will also be announced via our social media profiles.

Ovis Yarns is a one woman show (with a little additional family support) and we also sell our yarns at local and national artisan markets. Subscribers to our newsletter will also receive exclusives prizes, give-aways and discount codes.

How do I look after my yarn?

Hand dyed yarns are by their nature delicate, and even yarn that has been superwash treated can bleed or felt from time to time. However we would recommend the following:

  • Never machine wash, tumble dry or iron our yarn or any fabric made from our yarn.
  • If you need to wash the yarn or fabric, gently hand wash with as little agitation as possible (unless you wish to felt it, then by all means rub and squish away) in lukewarm water with a small amount of soap (Fairy/Dawn works well) or your desired wool wash. Then dry the yarn/fabric on top of a towel on a flat surface. If you need to remove excess water, place a second towel on top of the yarn/fabric and lightly squeeze out the moisture.
  • Our yarns are steam set to try and minimise bleeding and increase dye fastness.
  • Our pencil rovings should be treated with extra care, as the nature in which they have been produced makes them susceptible to felting.

We do not use wool washes at Ovis Yarns due to allergy reasons, however to reduce “sheep” smell and to protect from moths we store all of our yarn with sprigs of lavender.

Do you accept custom orders or can yarn be reserved?

Any yarn previewed on social media cannot be reserved, and is listed and launched on a first come first served basis. We are open to custom order requests and they can be purchased here.

How will my order be shipped and which carrier do you use?

All orders are shipped via Royal Mail (first class within the UK, express international elsewhere), if an order has not arrived within 14 days (UK) and 25 days (International) please let us know and we will ensure the issue is resolved. Unfortunately before these periods Royal Mail does not consider the package lost.

 Do you accept wholesale orders? 

Wholesale orders are available on a case by case basis - please contact sales@ovisyarns.co.uk and we can discuss your requirements. 

Do you welcome collaborations? 

We would love to collaborate with like minded people and groups. If you have a suggestion or offer then get in touch - becky@ovisyarns.co.uk